Rating by Tourism.co.th
Gaston
494 Rajdamri Road Grand Hyatt Erawan Bangkok - Lower Lobby
Lumphini, Bangkok, 10330
Hours (Open/Closed)Monday5:30 PM - 10:30 PM Tuesday 5:30 PM - 10:30 PM Wednesday 5:30 PM - 10:30 PM Thursday 5:30 PM - 10:30 PM Friday 5:30 PM - 10:30 PM Saturday 12:00 PM - 2:30 PM5:30 PM - 10:30 PM Sunday 12:00 PM - 2:30 PM5:30 PM - 10:30 PM |
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About Gaston
Spasso, a French restaurant located in the heart of Bangkok, has been the subject of mixed opinions. Some visitors have expressed concerns about the treatment of Asian customers by the restaurant's management. They felt that the French staff and management seemed to favor non-Asian customers, which was a disappointing experience for them. They noted that the Thai staff were very friendly and welcoming, but the behavior of the management left a negative impression. They hope that the senior management of the Grand Hyatt Erawan, where the restaurant is located, will address this issue.On the other hand, some visitors have praised Spasso for its excellent and authentic French cuisine. A Frenchman living in Asia shared that the restaurant reminded him of home, with the cooking surpassing even his mother's. The French head chef personally visited their table to discuss the recipes. The fish bouillabaisse was a particular highlight, which he claimed was even better than the one he tasted at the famous Rhul hotel in Marseille. Other dishes that were enjoyed included the sole fillet platter for two, accompanied by a beautiful bottle of Brouilly wine, and a delicious crème brûlée for dessert. The chefs and the team at Spasso were thanked for their attention and excellent service.
However, not all experiences at Spasso were positive. One visitor was unsure about the restaurant's identity, noting that while the menu featured French-style dishes, the atmosphere was lacking. They were particularly disappointed with the bisque, which they felt was not prepared by someone familiar with the dish. The techno music playing in the background was also deemed inappropriate for the setting. Despite these criticisms, they praised the service, which they described as typically Thai and impeccable.
Other visitors had a more positive experience at Spasso. They praised the good service, particularly mentioning a staff member named Mr. Joe. The signature prawns were a hit, as was the flaming dessert. The service provided by Mr. Joe was appreciated, and they expressed their intention to return to the restaurant when they are back in Bangkok.
Spasso Bistro was also praised for its authentic and delicious French food. The steak was cooked perfectly, and the chicken puff pastry was highly recommended. The service from the team was described as wonderful.
Another visitor had a great experience at Spasso, praising the food and service. They appreciated the recommendations and service provided by a staff member named Khun Tee. They also thanked the chef for being nice to them and for the jasmine tree gift they received on Mother's Day. They expressed their intention to return to the restaurant.
In conclusion, while Spasso has received mixed feedback, many visitors have praised its authentic French cuisine and excellent service. However, the restaurant's management should address the concerns raised about the treatment of Asian customers to ensure a positive dining experience for all.
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Ranking Based on it's Tourism.co.th Rating
Ranked #12 out of 48 Bars in Bangkok
About Tourism.co.th's Rating Process Gaston is rated based on factors that we believe improve the overall travel experience, going beyond just user reviews. This rating considers aspects such as customer engagement, accessibility for international visitors, and a strong commitment to promoting Thai culture and sustainability. It emphasizes trust, customer loyalty, and the creation of unforgettable experiences, all while respecting Thailand's cultural heritage and environmental values. Below is a breakdown of the rating criteria, explaining the importance of each factor. Engagement & Feedback Tourism.co.th believes that building trust and achieving long-term success for Gaston relies on consistent engagement with travelers at every stage of their journey. According to Tourism.co.th, engaging with past travelers demonstrates to potential customers that Gaston is responsive and values its public reputation. They emphasize that addressing both the positive and negative aspects of its services shows Gaston commitment to improvement and transparency. Tourism.co.th highlights that businesses like Gaston, which prioritize personalized attention, promptly address concerns, and maintain open communication, are highly valued. They believe that consistently providing reliable, caring service not only enhances the customer experience but also plays a crucial role in shaping positive ratings and fostering lasting loyalty. Transparency & Accessibility Tourism.co.th believes that being accessible to international travelers is crucial for Gaston in building trust and confidence. They emphasize that clear communication of contact details, booking options, operating hours, and relevant certifications fosters transparency for potential customers. Tourism.co.th also highlights that tourism providers licensed with the Tourism Authority of Thailand (TAT) offer added assurance through insurance coverage, background checks, and governmental oversight, ensuring the safety and reliability of Gaston's services. They believe that offering multilingual content, displaying trust badges, and showcasing third-party validations are key features that make decision-making easier for travelers, providing them with greater confidence and security when choosing their experiences. Cultural & Local Relevance Both Thailand.org and Tourism.co.th share a common mission: to protect, enhance, and celebrate Thailand's unique travel experiences. United by a deep passion for Thailand’s people, culture, and traditions, our teams are dedicated to preserving and promoting what makes Thailand so special. By highlighting those who embrace and showcase Thai culture, we help safeguard the rich heritage that defines the nation. Additionally, we both are committed to supporting eco-friendly practices and promoting responsible tourism, ensuring that Thailand’s cultural and environmental treasures endure for generations to come.
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Name in Thai
แกสตัน
Name in English
Gaston
Address in Thai
494 ถนนราชดำริ แกรนด์ไฮแอท เอราวัณ กรุงเทพ - ล็อบบี้ชั้นล่าง ลุมพินี กรุงเทพ 10330
Address in English
494 Rajdamri Road Grand Hyatt Erawan Bangkok - Lower Lobby
Lumphini, Bangkok, 10330
Lumphini, Bangkok, 10330
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