Chi Spa at Shangri-La

📍 Location of Chi Spa at Shangri-La 🚘 Directions to Chi Spa at Shangri-La

About Chi Spa at Shangri-La

CHI, The Spa, at Shangri-La Hotel, Chiang Mai, is a haven of tranquility, nestled within the beautifully landscaped gardens of the hotel, surrounded by a serene lotus pond. The spa boasts nine spacious en-suite villas and a yoga pavilion, offering a peaceful environment and a calm ambiance. The spa's treatment menu includes a selection of Thai herbal and flower-based treatments, which have their origins in the local customs of the ancient kingdom of Lanna. The staff are friendly, professional, and skilled in delivering a good massage.

However, not all experiences at CHI, The Spa, have been positive. Some visitors have reported mixed experiences, particularly with the couples treatment. While the Deep Tissue massage has been praised, the Relaxing Hot Herbal Compress treatment has been criticized for not living up to its name, with some guests reporting a cold oil massage with only a brief application of heat packs. This treatment, in particular, has been advised against.

Despite this, many visitors feel that the spa is worth the money. Massages in Chiang Mai are generally inexpensive, but CHI, The Spa, offers a next-level experience. The spa provides a full range of services, including full body massages, polish, and facials. The lobby is a zen space with a water feature, and each guest has their own private hut with a shower and changing room. The massage tables are heated, a detail that has been particularly appreciated by guests who are always cold. After the treatment, guests can relax in an open area with a stream running through. The overall experience is considered 5-star and worth the price.

However, some guests have reported feeling rushed after their treatment, which detracted from their overall experience. They were not given enough time to shower and remove oils after their massage, which they felt was a necessary part of the relaxing process. Some guests felt that this was not the level of service expected from a high-end spa. There were also complaints about a lack of transparency regarding promotions and discounts.

Some guests have reported dissatisfaction with the quality of the massages, stating that they received better massages for less outside the hotel. There were complaints about inconsistent pressure during the massage, a lack of focus on certain areas, and rudeness from the masseuse. Some guests felt that they did not get what they paid for and that the spa did not go over the 1-hour massage time. However, complaints were addressed immediately by the hotel, which offered a complimentary big van ride to the airport on the last day.

Despite these criticisms, many guests have had positive experiences at CHI, The Spa. The facilities have been described as luxurious and tranquil, and the staff as attentive. The therapists have been praised for their skills, particularly in delivering Thai massages. The spa has been highly recommended for special occasions or personal splurges. The experience of walking into the spa's lobby has been described as more of a 'wow' than walking into the hotel itself. The spa is considered as perfect as the hotel, making it a must-visit for those seeking a luxurious and tranquil spa experience in Chiang Mai.