Gems Gallery Phuket

Hours (Open/Closed) Monday 8:00 AM - 5:00 PM Tuesday 8:00 AM - 5:00 PM Wednesday 8:00 AM - 5:00 PM Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 5:00 PM Saturday 8:00 AM - 5:00 PM Sunday 8:00 AM - 5:00 PM

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About Gems Gallery Phuket

The Gems Gallery in Thailand is a place that has left many visitors with mixed feelings. Some have found the sales staff to be overly aggressive, while others have appreciated their attentiveness. One couple, visiting as part of a tour, found the sales staff to be extremely pushy, to the point where they felt compelled to buy a small elephant trinket just to get the salesman to stop following them. This experience was a low point in their two-week trip to Thailand.

However, for those who love jewelry, the Gems Gallery can be a paradise. The gallery is vast and beautifully designed, with a giant saltwater fish tank surrounding the jewelry cases. The selection of jewelry is enormous, catering to every price range. Some visitors have found the staff to be very informative and respectful when told that they were just browsing.

The Gems Gallery in Phuket has also been compared favorably to its Bangkok counterpart. One couple, celebrating their 10-year anniversary, found the perfect ring at the Phuket branch. They found the prices to be cheaper than back home and appreciated the room for negotiation. They recommended visiting with an open mind and taking the time to browse the beautiful collection.

However, not all experiences at the Gems Gallery have been positive. Some visitors have found the sales staff to lack customer service skills. They felt followed and uncomfortable, as if they were being treated like criminals. The high prices of the items, such as a crocodile skin belt priced at £300, also deterred some visitors.

One visitor from Australia had a particularly negative experience. She bought a ruby ring, which she was told was natural and non-treated. However, upon returning to Australia, she found out from several jewelry shops and a valuer that the stone was lab-created and not natural. She felt cheated and scammed, and her attempts to get a refund were met with resistance and unhelpful customer service.

Another visitor felt offended by the high expectations of the sales staff. He felt that the Gems Gallery was not a sightseeing point of interest, but a place where serious buyers were expected to spend thousands of dollars on jewelry. When he told the sales staff that he was just there to look and take photos, he was told that he must buy something. This left him feeling humiliated and angry.

The Gems Gallery also offers a free shuttle service, but some visitors have found it to be very limited. One couple, who had hired a driver for the day, decided to visit the Gems Gallery to see what the claim of being the "Largest Jewelry Store in the World" was about. They found the place to be crowded and the staff to be rude and pushy. They also found the prices to be uncompetitive, with diamonds being nearly twice the price of what they had seen elsewhere.

In conclusion, the Gems Gallery in Thailand is a place that can offer a wide selection of beautiful jewelry, but the experiences of visitors have been varied. Some have found the sales staff to be helpful and informative, while others have felt pressured and uncomfortable. The high prices and questionable quality of some items have also been points of contention. It seems that a visit to the Gems Gallery requires an open mind, a discerning eye, and a readiness to negotiate.