Travel Mart Bangkok Co, Ltd

Hours (Open/Closed) Monday 12:00 AM - 11:59 PM Tuesday 12:00 AM - 11:59 PM Wednesday 12:00 AM - 11:59 PM Thursday 12:00 AM - 11:59 PM Friday 12:00 AM - 11:59 PM Saturday 12:00 AM - 11:59 PM Sunday 12:00 AM - 11:59 PM

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About Travel Mart Bangkok Co, Ltd

Travel Mart is a tourist-oriented bus company that primarily caters to foreign visitors. It operates buses around various popular tourist destinations in Thailand and also offers international routes to neighbouring Cambodia. The company's focus is on ensuring a comfortable journey for its passengers, especially given the long distances covered. Most of their buses are large, providing ample legroom and reclining seats for passengers to sleep comfortably. However, for some of the shorter domestic routes, Travel Mart uses minivans instead of the larger Express buses.

If passengers opt for the Express Bus service to Cambodia or a longer route within Cambodia, they can expect amenities such as Wi-Fi, food and drinks, and a blanket. The majority of buses depart from Khao San Road, a popular backpacker hub in Bangkok. This eliminates the need for passengers to navigate through Bangkok’s often crowded and confusing bus stations.

Travel Mart offers a range of routes both within Thailand and to Siem Reap in Cambodia. The Bangkok–Siem Reap route is particularly popular. Passengers have praised the service on this route, noting the comfort and organisation of the bus. The provision of free Wi-Fi, lunch, water, sanitiser wipes, and refreshments has been appreciated. The staff, particularly a staff member named Kosal, have been commended for their helpfulness and kindness.

The buses are equipped with plenty of legroom, a small toilet, and even a space where passengers can make coffee. The staff are friendly, helpful, and informative, providing guidance for border crossings and answering any questions passengers may have. Passengers are provided with a water bottle and snacks upon boarding, and a hot lunch is served later. The bus driver's safe driving has also been noted.

The journey from Bangkok to Siem Reap has been described as enjoyable. The guide on the bus, One, has been praised for his excellence. The lunch provided is satisfactory, although those with a larger appetite may find the portions a bit small. However, additional food can be purchased at the lunch pick-up stop. The Travel Mart fast track service for the Cambodian visa on arrival has been recommended as it allows passengers to cross the border without any hassle.

The staff at the office are noted for their proficiency in English and their helpfulness. They have been known to go above and beyond to assist passengers, even helping to fix a broken suitcase. However, the journey to Koh Chang has received mixed feedback. Some passengers found the journey rough and the driving style different from what they were used to. Others appreciated the cost-effectiveness of the service, which allowed them to travel across the country while sleeping.

There have been some criticisms of the service as well. One passenger complained about a driver who drove fast and ignored safety control alarms. The driver was also criticised for turning off the air conditioning during a break. Another passenger had a less than satisfactory experience on the Siem Reap to Bangkok route. They were misinformed about the departure station and found the toilet facilities on the bus inadequate. The border crossing was time-consuming, although the bus company was not at fault for this. Despite these issues, the Wi-Fi service was praised.

In conclusion, Travel Mart offers a range of services to cater to the needs of foreign tourists in Thailand and Cambodia. While there have been some criticisms, many passengers have had positive experiences with the company, praising the comfort of the buses, the helpfulness of the staff, and the amenities provided.